Placing an Order:

1. I don’t trust the internet and I’d rather place the order over the phone with you, can I?

The preferred method to place an order is to do it our website directly. There is nothing to be afraid of, our website is secure and uses the latest technology to encrypt your information. Furthermore we do not store your card details as they are only used to authorize the payment. Our team also verifies any suspect transactions for your security, so if someone has stolen your card and is trying to place an order through www.SAZON.co.uk we’ll bust them and report them to the police as well! Some users are afraid that by ordering through an internet website the order will be lost. We have a customer care department that makes sure every order goes to our kitchen correctly so, no fear, we’ll take good care of your internet order!

2. I want to pay by credit card but I prefer to give you the details over the phone, can I?

It is much better and faster to simply use your card details on the website we uses the latest technology for encrypting data certified by …………, it is completely safe and it is just like paying in a shop. Furthermore it is not possible to complete an order without choosing a payment method. If you really don’t feel safe paying by card you can always choose the “pay upon delivery” method, which means you will pay by cash to the delivery man.

3. How do I place an order?

It is very easy! Just follow the instructions here below:

1. go to order now or to menu that you can see here to the left.

2. Click the “add to cart” button.

    1. Delivery: if you want the food delivered to you.

3. You will be redirected to the menu page:

    1. Select the items you want to purchase by clicking the “add to cart” button

    2. If you want to purchase more than “1” item you can input the amount in the number box

    3. You will see that all the items you select appear on the cart on the right side of the menu.

    4. When you are done with your choice, click “Proceed” on the cart.

    5. You will be redirected to the log-in page (unless you are logged in already) where you can either log-in or input your name & address details and become a member of www.SAZON.co.uk This is required to place the order, it takes 1 minute and it’s free!

    6. The next page is the payment section; here you can choose to pay by PAYPL, card (VISA, SOLO, SWITCH, MAESTRO and MASTERCARD) or by Cash (Pay upon delivery). Clicks proceed after choosing the method you want to use from the drop-down menu.

4. What does “delivery” mean?

Delivery: this means you are ordering the food online and it will be delivered by the restaurant directly to your doorstep…Just sit back and relax, it’ll be there in no time.

5. I need to cancel my order, what do I do?

Just give us a call on 0800 1455835 , as soon as you can and we will cancel the order for you!

6. I placed an order but I want to change it/add/remove something to it, how do I do that?

You have two options: You can try to call the restaurant and agree to make changes and pay the difference by cash directly or you can try to made another order and put comments on it.

7. I placed an order after 21.00, it says on my receipt that it is paid and processed…How do I know that it has been received? What if I have a problem?

If, for any reason, you suspect you order has not been received by our restaurant (if it’s coming too late for example) you should give us a call directly.

Payment Modes & Refunds:

8. Can I pay by cash?

Of course you can! Just select “pay upon delivery” in the payment screen instead of a Card name. You will then pay directly to the delivery man.

9. What cards do you accept?

We accept VISA, SOLO, SWITCH, MAESTRO, MASTERCARD and AMERICAN EXPRESS. PAYPAL.

10. My food wasn’t delivered and I paid by card, can I have a refund?

You definitely can, here is how you do it:

    1. get your order number ready (or your order details such as your name and the time you placed the order at).

    2. Give us a call and let us know. After we have confirmed with the bank that the order was not delivered, we will refund your money.

11. The food was really bad quality, I want a refund! GRRR...!!

It’s always better to give us a call instead. Very often we will be happy to offer you a discount or some kind of compensation if we are know you were not satisfied with your food. There is unfortunately nothing we can do regarding compensations for the quality of food.

11. I am placing an order but I get a message saying “your card has been refused by the authorities”

This can happen for various reasons, here are a few examples:

    1. You have typed your card details wrong, try to delete them and type them back in correctly.

    2. You have tried to place the same order with us twice or more, in order to avoid abuse of credit cards by unauthorized parties, double orders are canceled automatically. In this case you try to pay by cash instead.

    3. Your card has expired

    4. There may be other reasons for which the card has been refused, most likely it is for your own security and safety.

11. I placed two orders, only one went through but I was charged twice. What’s the deal? What do I do now?

Ouch! This can happen sometimes for various reasons such as, for example, closing your browser while the payment is being authorized. Please give us a call on 0800 1455835 from 10:00 to 17.00 (Monday to Friday), we’ll check our payment system and refund you the money that was paid by mistake.

12. I was due a refund but I never received it, what’s up with that?

First of all, have you checked that your money EVER LEFT your account? It is most likely that the money has never left the account at all and so it may seem as if you are not receiving the refund. What happens is, whenever you make an online purchase, the money is RESERVED and not TAKEN from your account. If a request for a refund is sent on the same day, it is possible that the RESERVATION gets cancelled and therefore the money will simply not leave your account at all. In that case, it will not show a “refund item” on your statement. If, however, your money HAS been taken out of your account and you have not received a refund, contact us immediately so we can look further into the matter.

13. Where do you deliver to?

We deliver to pretty much the entire east London Area. With prior notice, we can accommodate orders outside of our normal delivery range. We have made several deliveries to the city, south and north London (These longer distances have special circumstances though). There are certain areas of East London that we do not service.

14. How much does this service cost?

The delivery charge depends on the order and where you are located. Most delivery charges are either £2.00 or £3.00 and would increase for longer distances. It is expected that you will tip the driver, 10% is customary.

15. £3.00 +Tip? That sounds expensive.

It might at first, but when you consider how much it costs to go to the restaurant the costs are almost the same. If you were to go and eat at the restaurant, you would pay for fuel to get there. Then you would tip the waiter/waitress. And then you would pay for fuel to go home. The service charge is probably about the same as the cost of your fuel. When you add in the amount of time you would spend driving there, the service charge is a bargain!

16. If I tip a waiter/waitress 10%, why would I tip a driver the same amount? The waiter serves me the entire time, but your driver only brings me my food.

A waiter/waitress serves you throughout your meal, and that meal would take maybe an hour, 90 minutes at the most. But that waiter/waitress serves you and 4 other tables at the same time. So you are getting between 12-18 minutes of that waiter's time. Our drivers spend 40 minutes of their time on just YOUR order. So it's fair to say that the driver deserves as much as a waiter/waitress.